Shop Policies

Processing time

My processing time is 2 weeks from the day the order is placed. Custom orders might require extra processing time but that will be discussed with my customer

Estimated delivery times

UK: 1-3 days

North America: 5-8 business days

Europe: 3-8 business days

Australia, New Zealand and Oceania: 5-8 business days

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 Delivery prices:

All parcels are send with a tracking number but courier service might vary.

UK:

£6.20 for parcel up to 2kg

£10 for parcel over 2kg

EU:

£18 for parcel up to 8kg

£35 for parcel over 8kg

Note that a VAT charge will be added to all parcel coming from the UK with additional handling fees for all orders up to 150 euros. All parcel over 150 euros is value will also be charged additional custom fees.

The customer is responsible for the payment of any VAT/custom fees added by their own country.

USA and rest of the world:

£30 for parcel up to 2kg

£90 for parcel over 2kg

Returns & exchanges

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

Request a cancellation within: 2 days of purchase

All return must be sent back to:

Melodie Telliez, A Softer Edge, 39 Tower Hamlets Road, E17 4RQ, London, UK

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns on custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services my website asofteredge.com

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law; I, Melodie Telliez, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact@asofteredge.com

Alternately, you may mail me at:
A Softer Edge, 39 Tower Hamlets Road, London E17 4RQ, UK

More information

Last updated on 18 June, 2021

Frequently asked questions

Information in your FAQs may not contradict Etsy's policies or your own shop policies.

• Custom and personalised orders: I love working on custom orders so I'm happy to help you create exactly what you are looking for from size and colour variations to a brand new design of your choice.
  Note that custom orders usually takes a little longer to be made so let me know if you are in a hurry and I'll try to quicken the process.
  Because I make everything from scratch, working on a new design also means longer hours and sometimes prototyping with extra material. That's why custom orders often come in a little more expensive.
  Unfortunately I cannot offer refunds on custom orders but I make sure to keep you inform during the whole process so these are no surprises once you get your beautiful order.

• Sizing details: All product sizes are in the description and on the photos. If you are looking for a different size, please message me as I'm happy to accommodate your needs and can usually easily change the dimension to fit your home.

• Care instructions:

  How to care for copper:
  Copper will naturally oxidize to a soft brown colour.
  To keep your copper shiny and pink, choose the varnish option. The varnish prevents direct contact with the air which reduce the chance of oxidation.
  Alternatively, you can regularly clean your natural copper with specific cleaning products for copper and brass.
  Keep copper away from water. If water drips onto your copper, wipe it clean quickly to avoid staining the copper.
  You should never keep copper wet. Over time, water will damage copper, turning it green and brittle.
  
  About jesmonite:

  Jesmonite is a water base resin. It’s a dense material that can easily be dyed to create a lot of different effect from concrete to terrazzo. My products are treated with a water-resistant and stain-free finish

Wholesale availability

All my product are available for wholesale!
Please get in touch for price details and process times.